Family Owned Since 2019
Authenticity Guaranteed
Sustainable Fashion
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Frequently Asked Questions

Frequently Asked Questions

Find answers to some of our frequently asked questions.

 

Are all items sold on Timeless Vintage Co authentic?

Yes. Every item listed on Timeless Vintage Co has been authenticated by our curation team. Every stitch and seam is checked, and every heat stamp and hardware detail examined. Read more about our Authenticity Guarantee here. (https:// timelessvintage.co/authenticity-guarantee/)


Are the images shown on your website of the actual items listed for sale?

Yes. Each item is photographed within our studio before being listed online. If an item is not in mint condition, any blemishes will be photographed in full to give you a complete picture of the item.


How long will it take to receive my order?

For UK orders, once the order has been shipped, the delivery timeframe is between 1-2 business days. European orders 4-5 business days, and for other Worldwide locations 6-7 business days. Please note that all deliveries must be signed for, and these timeframes may be affected by delays such as extreme weather events. For more information please read our delivery information page (https://timelessvintage.co/ hipping-delivery/)


How much does delivery cost?

Cost of delivery is calculated at the checkout and is subject to item size and weight. Delivery cost can be viewed in full before you complete your purchase.


Can I cancel my order?

We are able to cancel an order, in full, before the item has shipped. Due to our expedited production and shipping process, this is usually up to 24 hours after your order has been placed. Please get in contact as soon as possible if you require an order cancellation. Please email sales@timlessvintage.co for assistance.

 

Can I return my order?

If you would like to return an item we offer a period of 14 days, from the arrival of your item/s, in which to send items back. The item must be unused and in the original condition in which it was initially bought. You can read more about how to return an item in our returns policy here. (link to returns page)

 

Can I add an item to my WISHLIST?

You can easily keep track of your favourite items using our Wishlist feature. Add items that catch your eye, and easily view and compare them on your Wishlist page.


Once I return an item how long will it take to receive my refund?

When a returned item arrives back into our studio it will be examined by our team before the refund is processed. Depending on your bank, a refunded payment will usually be received within 1-14 day/s. For more returns information please visit our returns policy page. (link to returns page)


Does Timeless Vintage Co ship internationally?

Yes. We ship parcels globally, to countries and territories little and large. You can read more about our delivery information here. (https://timelessvintage.co/ hippingdelivery/)


Is my information secure?

Yes. Privacy and security is of the utmost importance at Timeless Vintage Co. We use an encrypted payment provider when processing orders. For further information please read our Terms & Conditions and Privacy Policy. (https://timelessvintage.co/t rmsconditions/ (https://timelessvintage.co/p ivacy-policy-2/)

Find answers to some of our frequently asked questions.

 

Are all items sold on Timeless Vintage Co authentic?

Yes. Every item listed on Timeless Vintage Co has been authenticated by our curation team. Every stitch and seam is checked, and every heat stamp and hardware detail examined. Read more about our Authenticity Guarantee here. (https:// timelessvintage.co/authenticity-guarantee/)

 

Are the images shown on your website of the actual items listed for sale?

Yes. Each item is photographed within our studio before being listed online. If an item is not in mint condition, any blemishes will be photographed in full to give you a complete picture of the item.

 

How long will it take to receive my order?

For UK orders, once the order has been shipped, the delivery timeframe is between 1-2 business days. European orders 4-5 business days, and for other Worldwide locations 6-7 business days. Please note that all deliveries must be signed for, and these timeframes may be affected by delays such as extreme weather events. For more information please read our delivery information page (https://timelessvintage.co/ hipping-delivery/)

 

How much does delivery cost?

Cost of delivery is calculated at the checkout and is subject to item size and weight. Delivery cost can be viewed in full before you complete your purchase.

 

Can I cancel my order?

We are able to cancel an order, in full, before the item has shipped. Due to our expedited production and shipping process, this is usually up to 24 hours after your order has been placed. Please get in contact as soon as possible if you require an order cancellation. Please email sales@timlessvintage.co for assistance.

 

Can I return my order?

If you would like to return an item we offer a period of 14 days, from the arrival of your item/s, in which to send items back. The item must be unused and in the original condition in which it was initially bought. You can read more about how to return an item in our returns policy here. (link to returns page)

 

Can I add an item to my WISHLIST?

You can easily keep track of your favourite items using our Wishlist feature. Add items that catch your eye, and easily view and compare them on your Wishlist page.

 

Once I return an item how long will it take to receive my refund?

When a returned item arrives back into our studio it will be examined by our team before the refund is processed. Depending on your bank, a refunded payment will usually be received within 1-14 day/s. For more returns information please visit our returns policy page. (link to returns page)

 

Does Timeless Vintage Co ship internationally?

Yes. We ship parcels globally, to countries and territories little and large. You can read more about our delivery information here. (https://timelessvintage.co/ hippingdelivery/)

 

Is my information secure?

Yes. Privacy and security is of the utmost importance at Timeless Vintage Co. We use an encrypted payment provider when processing orders. For further information please read our Terms & Conditions and Privacy Policy. (https://timelessvintage.co/t rmsconditions/ (https://timelessvintage.co/p ivacy-policy-2/)

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