Frequently Asked Questions (FAQs)

Welcome to Timeless Vintage's Frequently Asked Questions page! We've compiled a list of common questions our customers ask, along with detailed answers to help you navigate our website and services with ease. If you can't find the information you're looking for, please don't hesitate to reach out to our friendly customer support team.

  1. Are all items we sell authentic?

Yes, at Timeless Vintage, we take pride in offering only genuine and authentic vintage items. Our expert team carefully sources, selects, and verifies the authenticity of each product before listing it on our website. We are committed to providing our customers with high-quality, timeless pieces that they can cherish for years to come.

  1. Do we ship worldwide?

Absolutely! We are pleased to offer free standard shipping on all orders to any destination around the world. We believe that everyone should have access to our fabulous vintage finds, no matter where they are located.

  1. How long does it take to receive an order?

Once you've placed your order, we'll process it within 1-2 business days. After that, shipping times may vary depending on your location:

  • Europe: 4-5 business days 
  • USA, Canada, and Europe: 7-10 business days
  • Australia, New Zealand, and Asia: 7-10 business days
  • Rest of the World: 10-15 business days

Please note that these shipping times are only estimates, and they may be affected by factors outside our control, such as customs clearance and local postal services.

  1. When will my order be dispatched?

We aim to dispatch your order within 1-2 business days after receiving it. Once your order is shipped, we'll send you an email with your tracking information, allowing you to follow your parcel's journey right to your doorstep.

  1. Can I cancel my order?

We understand that sometimes plans change. If you need to cancel your order, please contact our customer support team as soon as possible at sales@timelessvintage.co. If your order has not yet been shipped, we'll do our best to accommodate your cancellation request. However, once an order has been shipped, we are unable to cancel it. In such cases, you can refer to our return policy on the Delivery & Returns page.
  1. Can I contact someone if I have questions or need assistance?

Of course! Our friendly and professional customer support team is always here to help. You can reach us via email at sales@timelessvintage.co, and we'll do our best to respond to your inquiry as quickly as possible. We're dedicated to ensuring that you have an amazing shopping experience with Timeless Vintage.

  1. What is your return policy?

At Timeless Vintage, we want you to be completely satisfied with your purchase. If you're not, you can return your order within 14 days of receiving it. To be eligible for a return, the item must be in its original condition, unused, and with all original tags and packaging. Please refer to our Delivery & Returns page for detailed information on our return process and how to initiate a return.

  1. How do I care for my vintage items?

Caring for vintage items can be different from caring for newer pieces, as they may require special attention to preserve their quality and appearance. Here are some general tips:

  • Always read and follow the care instructions on the item's label, if available.
  • For delicate fabrics, such as silk or lace, consider hand-washing with a gentle detergent or taking the item to a professional cleaner.
  • Store your vintage clothing in a cool, dry place, away from direct sunlight to prevent fading and damage.
  • Use padded or wooden hangers for hanging your vintage items to maintain their shape.
  1. How can I be notified about new arrivals and promotions?

We're constantly updating our collection with fabulous vintage finds, and we'd love to keep you in the loop! To stay informed about new arrivals, promotions, and other Timeless Vintage news, subscribe to our newsletter by entering your email address at the bottom of our website. We promise not to spam your inbox and will only send you relevant updates and offers.

  1. How do I know which size to choose?

To help you find the perfect fit, we provide detailed measurements for each item listed on our website. We recommend comparing these measurements to those of a similar garment you already own to ensure the best fit. Keep in mind that vintage sizing can differ from modern sizing, so relying on measurements, rather than the labelled size, is the most accurate way to find your ideal fit.

  1. Can I place a custom order or request a specific vintage item?

At Timeless Vintage, we love helping our customers find their dream vintage pieces. While we may not be able to accommodate all custom order requests, feel free to reach out to our customer support team at sales@timelessvintage.co with your request, and we'll do our best to assist you. If we can't find the item you're looking for, we'll keep an eye out for it during our sourcing trips and will notify you if it becomes available.

We hope this FAQ page has answered some of your questions about Timeless Vintage. If you still have questions or need assistance, please don't hesitate to contact our customer support team. We're always here to help!

Happy shopping!

The Timeless Vintage Co Team