Our Promise To You
OUR PROMISE TO YOU
Here at Timeless Vintage Co, it’s of the utmost importance that we are able to provide you with assurance and confidence in the authenticity of our pieces.
Designer items hold value in the namesake and houses from which they originate. Their excellent craftsmanship, and the designers commitment to exceptional form and quality, ensures that the piece truly is timeless. Unique materials, and a considered structure, all come together to form something extraordinary. Their beauty and craftsmanship really endures.
Exchanged between generations, gifted, loved and handed down, or swapped and exchanged as your own style evolves. They are important items, and we love being able to encourage and support the re-use and re-love of these pieces, whilst also guaranteeing their authenticity.
Because of their immense value, we believe it is important to explain and document our authentication procedures. So we have outlined our processes and guarantees below.
Our Authenticity Process
When new pieces make their way into our studio, we have a number of crucial processes to work through that allow us to confirm the authenticity of any piece before us. Our in house team have spent years conducting these examinations, allowing them to know exactly where to look for discrepancies, and enabling them to spot any inconsistencies with ease and deftness.
We spend a great amount of time analysing every aspect and detail of the pieces that grace our tables. Examples of the detailing that we examine include labelling, serial numbers, heat stamps, metal hardware, patterning, symmetry, material quality and the overall stitching and assembly of each item.
We are familiar with a huge array of brands, and frequently handle the rarest of items. Every piece that we inspect is treated in the same way, handled with absolute care, and meticulously checked.
We are well educated on the crafting processes of each of the well known design houses. From the stitches of Dior, the patterns of Louis Vuitton and the hardware of Chanel. This allows you to have full confidence in our ability to authenticate with a 100% assurance of its origin.
The Timeless Vintage Co Guarantee
Our checks are extremely meticulous and thorough, and we are so confident in our ability to distinguish authenticity, that we offer you our 100% guarantee. It is of the utmost importance that we give our buyers true confidence when purchasing with us. So we leave no room for error. Counterfeits and fake items have no place within circulation.
To feel confident in your purchases we provide as much information as possible to help in your decision making process. Through clear and detailed photos, and thorough descriptions, you are able to peruse our items with a great deal of information at your finger tips, before selecting and ordering your dream piece. Any wear or tear is clearly mentioned, and we have a clear grading system which allows you to access if a piece is for you.
We aim to remove any feeling of apprehension, instead, ensuring a truly curated collection of designer originals. This allows you to focus solely upon the beauty of each vintage piece. Browsing through vintage, designer items should be a fun experience, and here at Timeless Vintage Co, we guarantee this. Exploring pages of beautiful items and singling out something that catches your eye, (knowing that often many designer items have limited production runs) creates an exciting shopping experience.
As well as authenticity, sustainability sits firmly within our values too. You can read all about our Sustainability Promise here, to discover our commitment to protecting the environment.
Transparency, responsibility and honesty is hugely important to us. So, if you have any questions, please do not hesitate to contact us. We will happily answer any further queries you may have.